Frequently Asked Questions 

Return Policy?

At Lavender Lane, your satisfaction is our priority. If you're not entirely satisfied with your purchase, please contact us within 7 days of receiving your order for assistance with returns or exchanges on unused products in their original packaging.

Product Origins?
All Lavender Lane products, including soaps, candles, and other bath items, are meticulously crafted in our workshop located in Goleta, California. We take pride in using the finest natural ingredients, ensuring each product is made with care and attention to detail.

Order Status?
To check the status of your order, simply login to your Lavender Lane Soaps account. From there, you can access order details, track shipments, and receive real-time updates on the progress of your purchase.

Contacting Us
Have a question or need assistance? Our dedicated team is here to help. You can reach us via email at lavenderlanesoaps@gmail.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 - 48 hours.

Accepted Payment Methods:
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer secure online payment processing to ensure a smooth and secure checkout experience for our valued customers.

Shipping Policy?
We offer shipping within the United States, including Alaska and Hawaii. Standard shipping typically takes 3-5 business days, while expedited shipping options are available for those who need their orders sooner. International shipping is not currently available.

 

Wholesale Inquiries?
Interested in carrying Lavender Lane products in your retail store or boutique? Please contact us at lavenderlanesoaps@gmail.com for more information on pricing and minimum order quantities.

 

Custom Orders?
Have a special event coming up or looking for a unique gift? We offer custom order options for weddings, bridal showers, corporate events, and more. Contact us to discuss your custom order needs and we'll work with you to create the perfect solution.

 

Ingredient Information?
We believe in transparency when it comes to the ingredients in our products. You can find a full list of ingredients on each product page on our website. If you have specific questions or concerns about any ingredient, please don't hesitate to reach out to us.

Product Usage Instructions?
For best results, follow the usage instructions provided on each product label or packaging. If you have any questions about how to use a particular product, our customer service team is happy to assist you.

Allergy Concerns?
If you have allergies or sensitivities to certain ingredients, please review the ingredient list carefully before making a purchase. If you have specific questions about allergens or need assistance selecting products that meet your needs, please contact us for personalized recommendations.

Product Shelf Life?
Our products are made with natural and organic ingredients, which means they may have a shorter shelf life than mass-produced products containing synthetic preservatives. To ensure maximum freshness and effectiveness, we recommend using our products within 6-12 months of purchase.

Product Availability?
While we strive to keep all products in stock at all times, occasionally certain items may be temporarily out of stock due to high demand or seasonal availability. If a product you're interested in is out of stock, you can sign up to be notified via email when it becomes available again.

Product Testing?
Our products are not tested on animals. We believe in cruelty-free beauty and are committed to providing products that are both ethical and effective.

Environmental Impact?
We are committed to minimizing our environmental footprint and are continuously exploring ways to reduce waste, conserve resources, and promote sustainability in our business practices.